FREQUENTLY ASKED QUESTIONS
How can I book an appointment?
You can fill out an inquiry form, call, or text 832-888-0629. Please let us know which service you are interested in, your preferred stylist, and your preferred day and time. We offer services 7 days a week from 9:00am to 7:00pm Monday through Friday and from 9:00am to 5:00pm on Saturday and Sunday. We also accept appointments outside of our regular business hours for an additional fee of $50. To secure your appointment, we require a 50% deposit over the phone with a card saved on file. Appointments are booked on a first-come, first-served basis.
What should I expect after booking?
You will receive a confirmation text and email. You will also receive a reminder text and email 48 hours before your appointment, asking you to confirm or cancel. If you do not receive these, your appointment has not been booked.
How can I reschedule/cancel
Rescheduling: Please provide a 48-hour notice to reschedule. A deposit may be transferred to a new day or time once your appointment is booked. The new date is required. Deposits may only be transferred to the same service type. A new appointment date must be confirmed within 24 hours at the time of rescheduling to transfer a deposit. All deposits are nonrefundable given any circumstance.
Late arrival: We enforce a strict 15-minute grace period for arrival. Anything later will incur a $25 late charge if we are still able to accommodate you. If there isn't enough time allocated to complete your service, your appointment will have to be rescheduled with a new deposit.
Canceling: We must receive confirmation over the phone or email; otherwise, we will conclude you as a no-show. If we fail to hear from you 20 minutes into your appointment, you will be considered a no-show. All no-shows will be charged 100% of the appointment total with the credit card on file.
Outdoor photoshoots rescheduling due to weather: Notify KMS no less than 24 hours from your appointment time if your photographer must reschedule due to weather to transfer your deposit. Your photographer will have to email Info@katymobilestudio.com confirming they have canceled your session. You will have 24 hours to confirm a new shoot date to transfer your deposit.
How does a mobile appointment work?
Our team will come to your home to perform your hair or makeup service. We provide all the necessary tools, equipment, and products needed for your appointment. The best location is natural light with sufficient counter space, usually the kitchen or primary bathroom. For haircuts we recommend a hard surface floor. No services will be performed out doors or in a garage. Denying your artist/stylist into your home will forfeit your appointment and you will be charged 100% of the service total.
How to prepare for hair/makeup
Haircuts and blowouts: We kindly ask that clients wash their hair as close to their appointment time as possible to maintain moisture and avoid product buildup. For men, please avoid wearing hats on the day of your cut to prevent a hard line.
Hairstyling: Please arrive with clean, 100% dry hair. Do not flat iron your hair beforehand as it may affect the final result. If you have curly or wavy hair, please smooth it out with a round or paddle brush before your appointment. If we need to blow dry excess moisture, an additional service fee of $65-85 may apply and may affect the styling time.
Makeup: Please arrive with a clean face free of any previous makeup or products. If you have any skin conditions or allergies, please inform us beforehand. Waxing or threading should be done at least 48 hours prior. We provide lashes, but if you bring your own, please ensure they are sealed and unopened for sanitation purposes. We cannot guarantee the longevity of the makeup if you use your own foundation or products.
Not 100% satisfied with your service
Please let us know how we can help you achieve complete satisfaction. We are more than happy to welcome you back within 7 days from your original appointment date. If you are unsatisfied with a product, please bring it back with at least 50% remaining to exchange it for a different product. New color clients will need to sign a color release form stating our redo policy for color.